Privacy Policy

We collect several types of information from and about users of our Platform, including:

1.1 Personal Information

Information You Provide Directly:

When you register for an account or use our services, we collect:

1. Contact Information: Email address, phone number, physical address
2. Financial Information: Cryptocurrency wallet addresses, transaction history, investment amounts
3. Account Credentials: Username, password (encrypted), security questions and answers
4. Communication Data: Messages you send to customer support, feedback, and survey responses

Information From Third-Party Authentication:

If you connect third-party accounts (such as Google or social media for login), we may receive:

1. Profile information (name, email, profile picture)
2. Authentication tokens
3. Linked account identifiers

1.2 Automatically Collected Information

Technical Information:

When you access our Platform, we automatically collect:

1. Device Information: IP address, browser type and version, operating system, device identifiers
2. Usage Data: Pages visited, features used, time spent on platform, click patterns, navigation paths
3. Transaction Data: Trading activity, investment plan selections, deposit and withdrawal patterns
4. Location Data: Approximate geographic location based on IP address
5. Cookies and Tracking Technologies: Session data, preferences, authentication tokens

Blockchain Data:

As our platform operates on public blockchain networks:

1. All on-chain transactions are publicly visible and permanently recorded
2. Wallet addresses you connect to our platform are logged

1.3 Information From Third Parties

Analytics and Security Providers:

We receive aggregated and anonymized data from:

1. Security monitoring services
2. Fraud detection systems
3. Analytics platforms

We use the information we collect for various purposes, including:

2.1 Providing and Managing Services

1. Account Creation and Management: Creating and maintaining your user account
2. Service Delivery: Executing trades, processing deposits and withdrawals, managing investment plans
3. AI Trading Operations: Operating the Quantum Flow Engine to execute trading strategies on your behalf
4. Transaction Processing: Facilitating cryptocurrency transactions and smart contract interactions
5. Customer Support: Responding to inquiries, resolving issues, providing technical assistance
6. Affiliate Program Management: Tracking referrals, calculating commissions, processing affiliate payments

2.2 Security and Fraud Prevention

1. Fraud Detection: Monitoring for suspicious activity, unauthorized access, and potential security threats
2. Platform Security: Protecting against hacking, malware, and other malicious activities
3. Risk Assessment: Evaluating transaction patterns to identify potential risks

2.3 Platform Improvement and Analytics

1. Performance Analysis: Analyzing platform usage to improve features and user experience
2. Research and Development: Developing new features, improving AI algorithms, enhancing security
3. Statistical Analysis: Creating aggregated, anonymized statistics about platform usage
4. A/B Testing: Testing new features and improvements with user segments

2.4 Communication and Marketing

1. Service Updates: Sending important notifications about your account, transactions, and platform changes
2. Marketing Communications: Sending promotional materials, newsletters, and special offers (with your consent)
3. Educational Content: Providing trading education, platform tutorials, and market insights
4. Referral Program: Managing affiliate communications and promotional materials

We do not sell your personal information. However, we may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform:

1. Cloud Storage Providers: For secure data storage and backup
2. Analytics Services: For platform analytics and performance monitoring (anonymized data)
3. Payment Processors: For fiat on-ramp and payment processing services
4. Customer Support Tools: For managing support tickets and communications
5. Security Services: For fraud detection, DDoS protection, and security monitoring

All service providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Legal Requirements

We may disclose your information when required by law or in response to:

1. Legal Processes: Subpoenas, court orders, or legal requests from authorities
2. Regulatory Inquiries: Requests from financial regulators, tax authorities, or law enforcement
3. Compliance Obligations: Anti-money laundering investigations, sanctions screening, fraud investigations
4. Rights Protection: Protecting our rights, property, or safety, or that of our users or the public

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets:

1. Your information may be transferred to the acquiring entity
2. You will be notified of any such change via email and platform notice
3. The new entity will be bound by this Privacy Policy unless you consent to a new policy

We implement comprehensive security measures to protect your information:

4.1 Technical Safeguards

1. Data Encryption at Rest: Sensitive information is encrypted in our databases using AES-256 encryption
2. Secure Storage: Data is stored in SOC 2 Type II compliant data centers with physical security measures
3. Access Controls: Role-based access controls limit employee access to personal information
4. Multi-Factor Authentication: Required for all user accounts and administrative access

4.2 Operational Safeguards

1. Security Monitoring: 24/7 automated monitoring for suspicious activity and security threats
2. Incident Response: Documented incident response procedures with rapid activation protocols
3. Employee Training: Regular security and privacy training for all employees
4. Background Checks: Comprehensive background checks for employees with access to sensitive data

4.3 Your Responsibility

While we implement robust security measures, you also play a critical role:

1. Protect Your Credentials: Never share your password or 2FA codes
2. Use Strong Passwords: Create unique, complex passwords for your account
3. Enable 2FA: Activate two-factor authentication for enhanced security
4. Verify Communications: Be wary of phishing attempts; we will never ask for your password or private keys
5. Secure Your Device: Keep your devices updated and protected with antivirus software
6. Monitor Your Account: Regularly review your account activity for unauthorized transactions

5.1 Retention Periods

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Active Accounts:

1. Personal and account information: Retained while your account is active
2. Transaction data: Retained for 7 years for regulatory compliance
3. Support communications: Retained for 3 years

Closed Accounts:

1. Financial transaction records: Retained for 7 years (tax and regulatory requirements)
2. Marketing preferences: Deleted immediately upon account closure
3. Usage data: Anonymized and retained for analytics purposes

Legal Hold:

Information may be retained longer if required by ongoing legal proceedings or investigations

5.2 Right to Deletion

Subject to legal and regulatory retention requirements, you may request deletion of your personal information. However:

1. Blockchain transactions cannot be deleted (they are immutably recorded)
2. Information required for regulatory compliance must be retained for mandated periods
3. Anonymized data may be retained for analytics purposes

Depending on your location, you may have certain rights regarding your personal information:

6.1 General Rights (All Users)

1. Access: Request access to your personal information
2. Correction: Request correction of inaccurate or incomplete information
3. Deletion: Request deletion of your information (subject to legal requirements)
4. Data Portability: Request a copy of your data in a structured, machine-readable format
5. Objection: Object to certain processing of your information
6. Withdraw Consent: Withdraw consent for marketing communications or optional data processing

SolConnectX operates globally and may transfer your information internationally:

7.1 Cross-Border Transfers

1. Third-Party Services: Some service providers may process data in different countries
2. Blockchain Nature: Blockchain data is distributed across global nodes by design

7.2 Safeguards for International Transfers

When transferring data internationally, we implement appropriate safeguards:

1. Standard Contractual Clauses: EU-approved contractual protections for data transfers
2. Adequacy Decisions: Transfers to countries with adequate data protection laws
3. Privacy Shield Successor Framework: Compliance with applicable cross-border data transfer frameworks
4. Binding Corporate Rules: Internal policies ensuring consistent data protection standards

SolConnectX is not intended for users under the age of 18.

1. We do not knowingly collect personal information from anyone under 18
2. If we discover we have collected information from a child under 18, we will delete it immediately
3. If you believe we have collected information from a minor, contact us at policy@solconnectx.net

9.1 Types of Cookies We Use

Essential Cookies:

1. Authentication and session management
2. Security and fraud prevention
3. Load balancing and platform functionality

Analytics Cookies:

1. Understanding how users interact with the platform
2. Identifying popular features and navigation patterns
3. Measuring performance and optimizing user experience

Marketing Cookies:

1. Tracking referral sources and campaign effectiveness
2. Personalizing content and offers

10.1 Policy Updates

We may update this Privacy Policy periodically to reflect:

1. Changes in our data practices
2. New features or services
3. Legal or regulatory requirements
4. Technological advancements

10.2 Notification of Changes

When we make material changes:

1. Notice: We will notify you via email and prominent platform notice
2. Review Period: You will have 30 days to review changes before they take effect
3. Continued Use: Continued use of the platform after changes take effect constitutes acceptance

1. Personal Information: Information that identifies, relates to, or could reasonably be linked to you.
2. Processing: Any operation performed on personal information, including collection, storage, use, disclosure, or deletion.
3. Third Party: Any individual or entity that is not you or SolConnectX.
4. Platform: The SolConnectX website, mobile applications, API, and all related services.
5. Blockchain: Distributed ledger technology used for transaction recording and verification.

By using SolConnectX, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

For questions about this Privacy Policy or our data practices:

1. policy@solconnectx.net
2. support@solconnectx.net